UTP Residential College Support Unit (RCSU)

Dear students, First and foremost, Residential College Support Unit (RCSU) would like to wish our new November intake a warm welcome to Universiti Teknologi PETRONAS (UTP)! We have compiled the following information for your notice. We hope it will serve you well not only throughout your O-Week, but also for the semesters ahead in UTP! UTP MAP: Residential Village Rules & Regulations: RV Hotline:

A guideline for UTP students to book the meeting rooms. This is to ensure the rooms are in good conditions and to smoothen the booking process. HOW? 1. Go to respective RV offices. 2. Check the availability of the room. 3. Book date & time 4. Collect key and pay deposit RM20 5. After use, return key and collect deposit Do visit us at: 1) Facebook Page: Residential College Support Unit - RCSU UTP Or email us at 2) utprcsu@gmail.com Regards, Residential College Support Unit, Universiti Teknologi PETRONAS #RVUTP #WeCareForYou #RCSU

Assalamualaikum and hi, Attached are the Standard Operating Procedure(SOP) for Cafe Complaint. If anyone found any problems or issues regarding the cafeterias, kindly refer to the flowchart for clear explanation. Thank you. Do visit us at: 1) Facebook Page: Residential College Support Unit - RCSU UTP Or email us at 2) utprcsu@gmail.com Regards, Welfare Department, Residential College Support Unit, Universiti Teknologi PETRONAS #RVUTP #WeCareForYou #RCSU

Dear students, Attached below are the list of parcels that students didn't collect from V4 Post Office. Do check your name and contact us through FB to know where and when to collect your parcels within 14 days. Thank you. Do visit us at: 1) Facebook Page: Residential College Support Unit - RCSU UTP Or email us at 2) utprcsu@gmail.com Regards, Public Relation Department, Residential College Support Unit, Universiti Teknologi PETRONAS #RVUTP #WeCareForYou #RCSU

Dear residents, We have received complaints regarding water leakage problem at V1B. RV has looked into this issue and it is caused by overflowing of water from the tank. A maintenance report has been submitted and the source is now resolved. Residents are reminded to stay calm and safe. Apologies for any inconveniences caused. Thank you. Do visit us at: 1) Facebook Page: Residential College Support Unit - RCSU UTP Or email us at 2) utprcsu@gmail.com Regards, Residential College Support Unit, Universiti Teknologi PETRONAS #RVUTP #WeCareForYou #RCSU

Dear Residents, Due to the late collection of personal item at UTP Corporate Mailroom, UTP Corporate Mailroom staffs introduced a new system by setting the validity of the item to be at the mailroom. Students should collect your personal item within 14 days since it arrived. Items that exceed 14 days will be dispose. Please refer to the attachment below for the notice by POSLAJU. Also attached, memorandum from POSLAJU. Student's courier items other than POSLAJU Malaysia will not be accepted by UTP Corporate Mailroom starting on 16 of July 2018. Kindly take notes on this information. Thank you. Do visit us at: 1) Facebook Page: Residential College Support Unit - RCSU UTP Or email us at 2) utprcsu@gmail.com Regards, Residential College Support Unit, Universiti Teknologi PETRONAS #RVUTP #WeCareForYou #RCSU

Topic: Communication - The Human Connection RCSU has successfully organised MSP class on 12th July for May’18 semester. MSP class is aimed to improve the professionalism of RCSU members in managing student affairs. We are glad to have Miss Fatihah Amir as our speaker for this time.  Highlight of the event:- 1. Communicate to motivate your team. - Keep motivate yourself and your team even the effort shows no result. - Focus on improvement through the process rather than the result. - Encourage your members and never let anyone feel being left out.  2. How to deliver a message if people refuse to listen? - Work by action. Show them how it works and persuade them by using your action. 3. What or How? What is the content of the message or How you deliver the message is more important? - The content of the message is more important compare to the way you deliver the message. - If you have clear overview or contents regarding the message you want to deliver, you can present it mo